by Mike Gospe | Mar 9, 2021 | CAB best practices, Facilitation, Virtual Customer Advisory Board, Voice of the Customer
Want to become a great facilitator? For anyone facilitating their own meetings or conducting customer or partner interviews, I highly recommend Warren Berger’s book, A More Beautiful Question, the power of inquiry to spark breakthrough ideas. As a Customer...
by Mike Gospe | Feb 24, 2021 | CAB best practices
Hear from a panel of experts I was invited to participate in a fabulous panel discussion on the topic of CAB best practices. This was hosted by Andrew Marks of Success Consulting. Here’s a link to the transcript and...
by Mike Gospe | Jul 27, 2020 | CAB best practices, CAB methodology, Homepage, Virtual Customer Advisory Board
The Customer Advisory Board (CAB) program has always relied on personal human connection. But when meeting in person is not an option, is the CAB dead? Hardly! In fact, it is more important now. Here’s how one enterprise company is transforming their CAB into a...
by Mike Gospe | May 1, 2020 | CAB best practices, Virtual Customer Advisory Board
Part 1: It's time to re-engineer an interactive CAB journey Part 3: How to run an effective virtual CAB meeting Part 2: Mapping the Interactive CAB Journey This is part 2 of a 3-part series on the evolution of the Customer Advisory Board program. The coronavirus...
by Mike Gospe | May 1, 2020 | CAB best practices, Virtual Customer Advisory Board
Part 1: It's time to re-engineer an interactive CAB journey Part 2: Mapping the interactive CAB journey Part 3: How to run an effective virtual CAB meeting This is part 3 of a 3-part series on the reinvention of the Customer Advisory Board. Running a virtual CAB...
by Mike Gospe | Mar 5, 2020 | CAB best practices, Coronavirus
In light of the Coronavirus, companies are rethinking their travel plans and events schedule. Yet, business must still go on. Here are three suggestions for keeping your CAB in motion during this uncertain time. → KickStart Alliance announces new Virtual Advisory...
